Please read these Terms carefully. They contain important provisions on limitation of liability (Clause 16), indemnity (Clause 15) and dispute resolution (Clause 21). By using the Platform you agree to them.
1. Introduction and Acceptance
1.1 These Terms and Conditions ("Terms") govern your access to and use of the Aavtor.ai website, mobile application and all related services (together, the "Platform"). The Platform is owned and operated by My Hub Technologies Ltd, a company incorporated under the Companies Act, 2013, CIN: U62011TS2026PTC213984, GSTIN: 36ABFCA3949M1Z7, having its corporate office at Plot 18, KA2 Towers, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana 500032 ("Aavtor.ai", "Company", "We", "Us", "Our").
1.2 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("Intermediary Rules"). No physical or digital signature is required.
1.3 By clicking "I Agree", creating an Account, or otherwise accessing or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms, Our Privacy Policy and any category-specific terms displayed for a particular service (together, the "Agreement"). If you do not agree, do not use the Platform.
1.4 If you use the Platform on behalf of a company, firm or other entity, you represent that you are authorised to bind that entity, and "you" includes that entity.
2. Definitions
In these Terms, unless the context requires otherwise:
"Account" means the account created by a User on registration.
"AI Output" means any match, ranking, score, recommendation, summary, message draft or other output generated wholly or partly by automated or artificial-intelligence systems on the Platform.
"Applicable Laws" means all statutes, rules, regulations, notifications, guidelines and orders of any governmental, statutory or regulatory authority in India in force from time to time, including the Information Technology Act, 2000, the Intermediary Rules, the Digital Personal Data Protection Act, 2023 ("DPDP Act") and rules thereunder, the Consumer Protection Act, 2019 and rules thereunder, and applicable labour codes.
"Content" means any information, profile, listing, document, image, video, message or other material submitted, posted or transmitted by a User.
"Employer" or "Business" means any person or entity that uses the Platform to post job vacancies or other opportunities, or to access Seeker profiles.
"Fees" means any charges payable for paid features, as displayed on the Platform at the time of purchase.
"Lead" means any expression of interest, enquiry or requirement by a Seeker that the Platform shares with an Employer or Service Partner.
"Seeker" means an individual who uses the Platform to find employment, accommodation or any other service listed on the Platform.
"Service Partner" means any third party (including accommodation providers, property owners, relocation agents, brokers and other service providers) listed on the Platform to offer services to Seekers.
"User" means any Seeker, Employer, Business or Service Partner, and any other person who accesses the Platform.
Headings are for convenience only. Words in the singular include the plural. "Including" means "including without limitation".
3. Eligibility and Registration
3.1 You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. The Platform is not meant for persons under 18. If We learn that a User is under 18, We will close the Account and delete the related personal data, subject to Applicable Laws.
3.2 To register, you must provide your name, a valid mobile number, a valid email address and any other information We reasonably ask for ("Registration Data"). We may verify your mobile number or email by one-time password.
3.3 You confirm that your Registration Data is true, accurate, complete and current, and you will update it promptly if it changes. We are not liable for any loss caused by inaccurate or outdated Registration Data.
3.4 Employers and Service Partners must, on request, provide verification documents such as certificate of incorporation, GST registration, PAN, trade licence, property ownership or authorisation documents, and any licence required by law for their activity. We may refuse or suspend listings until verification is complete. Verification is a limited check and is not an endorsement or guarantee (see Clause 7).
3.5 Unless We permit otherwise in writing, each User may hold only one Account. Accounts are personal and cannot be sold, transferred or shared.
3.6 You are responsible for keeping your login credentials confidential and for all activity under your Account. Tell Us immediately at info@aavtar.com if you suspect unauthorised use.
3.7 Do not upload your full Aadhaar number. Where identity proof is required, upload a masked Aadhaar (only the last four digits visible) or another government-issued identity document.
4. Nature of the Platform
4.1 Aavtor.ai is an online, AI-assisted marketplace that helps Seekers discover and connect with Employers and Service Partners across categories including employment, accommodation, relocation and other allied services that We may add from time to time. The Platform facilitates discovery, matching, follow-up, lead qualification and communication between Users.
4.2 Aavtor.ai is an intermediary within the meaning of Section 2(1)(w) of the IT Act, 2000. We do not initiate the transmission of User Content, select its receiver, or select or modify the information contained in it, other than through automated matching and formatting to operate the Platform.
4.3 We are not an employer, recruiter, placement agency, landlord, property broker, real-estate agent or service provider, and We are not a party to any contract between Users. Any employment, tenancy, service or other agreement made after a connection through the Platform is solely between the Users concerned, who are responsible for its terms, performance, payment, taxes and legal compliance.
4.4 We do not provide recruitment or placement services for jobs outside India. Users must not list or apply for overseas employment through the Platform unless We expressly permit it in writing and all approvals under the Emigration Act, 1983 are in place.
5. User Obligations
5.1 All Users shall: (a) use the Platform only for lawful purposes; (b) provide true and accurate information; (c) comply with these Terms and Applicable Laws; and (d) cooperate with reasonable verification requests.
5.2 Seekers shall: (a) keep their profile accurate and current; (b) independently verify every job offer, listing, property or service before acting on it, including visiting premises and checking documents; (c) not misrepresent their identity, qualifications, experience or intentions; and (d) not share Platform contact details of other Users with third parties.
5.3 Employers / Businesses shall: (a) post only genuine, current and lawful vacancies with accurate role, location and pay information; (b) remain solely responsible for all hiring and engagement decisions; (c) comply with applicable labour codes, equal-remuneration and anti-discrimination laws, and the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 where applicable; (d) use Seeker data only for the specific vacancy for which it was shared, and delete it when no longer required; and (e) not discriminate on grounds of religion, caste, sex, gender identity, disability, place of birth or any other ground prohibited by law.
5.4 No fee from Seekers for jobs. Employers shall not ask any Seeker for any payment, deposit, training fee, uniform charge, registration fee or other money as a condition of interview or employment. Any breach will lead to immediate removal and may be reported to law enforcement. Seekers should report any such request to info@aavtar.com.
5.5 Service Partners shall: (a) ensure every listing is accurately described, lawfully operated and currently available; (b) hold and keep valid all licences, registrations, permissions and approvals required by law (including, where applicable, RERA agent registration, local trade licences and police tenant-verification compliance); (c) disclose all charges, deposits and brokerage upfront; (d) be solely responsible for contracts, payments and refunds with Seekers; and (e) not misuse any Seeker data.
5.6 Employers and Service Partners shall indemnify Us for any claim arising from their listings, decisions, conduct or non-compliance with law (see Clause 15).
6. Prohibited Content and Conduct
6.1 In line with Rule 3(1)(b) of the Intermediary Rules, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
- belongs to another person and to which you have no right;
- is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or promoting enmity between groups on grounds of religion or caste with intent to incite violence;
- is harmful to children;
- infringes any patent, trademark, copyright or other proprietary right;
- deceives or misleads the recipient about its origin, or knowingly and intentionally communicates misinformation or information that is patently false and untrue or misleading in nature;
- impersonates another person;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to any cognisable offence, or prevents investigation of any offence, or insults another nation;
- contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
- is patently false and untrue, and is written or published in any form with the intent to mislead or harass a person, entity or agency for financial gain or to cause injury to any person; or
- violates any law for the time being in force.
6.2 Without limiting Clause 6.1, you shall not: (a) post fake, misleading or non-existent jobs, properties or services; (b) collect money, documents or personal data from other Users under false pretences; (c) send spam, chain messages or unsolicited commercial communications; (d) scrape, crawl, harvest or bulk-download data or contact details from the Platform; (e) attempt unauthorised access to any Account, system or data; (f) reverse-engineer or interfere with the Platform; (g) use the Platform to solicit Users for a competing service; or (h) upload synthetic or AI-generated images or documents (for example, fake property photos or certificates) presented as genuine.
6.3 Our response. We may, without prior notice, remove or disable access to any Content, suspend or terminate any Account, and preserve and share information with authorities, where We receive actual knowledge of a violation through a court order or notice from an appropriate Government agency, a User grievance, or Our own review. We will remove or disable unlawful content within the time limits prescribed under the Intermediary Rules. We are under no obligation to monitor Content proactively, and removal of any Content does not make Us liable for it.
6.4 Repeat violations. Users who repeatedly violate this Clause will be permanently barred and their Content removed.
7. Verification, Ratings and Badges
7.1 Any "Verified" badge, rating or review on the Platform reflects only the limited checks described on the Platform at that time (such as phone or document verification). It is not a guarantee of identity, quality, safety, licensing, legality or performance of any User, listing or service.
7.2 Reviews and ratings must be honest, based on genuine experience, and comply with Applicable Law. We may remove reviews that are fake, incentivised without disclosure, or abusive.
8. AI-Generated Outputs and Service Disclaimer
8.1 The Platform uses automated and AI systems to interpret User requirements, match Seekers with Employers and Service Partners, rank results, and generate follow-up messages and summaries.
8.2 AI Outputs are suggestions, not advice or decisions. They may be incomplete, inaccurate or unsuitable for your needs. We do not make hiring, tenancy or service decisions; those decisions are made only by the Users concerned.
8.3 The Platform, all listings and all AI Outputs are provided "as is" and "as available". To the extent permitted by law, We disclaim all warranties, express or implied, including warranties of accuracy, completeness, fitness for a particular purpose, availability and non-infringement. We do not guarantee any job, interview, accommodation, service or other outcome.
8.4 You must independently verify all information and use your own judgment before acting on any listing or AI Output. Never pay money, share bank or OTP details, or hand over original documents based solely on information received through the Platform.
8.5 We may change, suspend or discontinue any feature at any time. We will try to give reasonable notice of material changes to paid features.
9. Fees, Payments and Refunds
9.1 Basic access for Seekers is free unless stated otherwise on the Platform. Certain features (such as premium listings, featured profiles, lead packages or subscriptions for Employers and Service Partners) may be charged.
9.2 Fees, applicable taxes (including GST), validity and features will be displayed clearly before you pay. By paying, you agree to the displayed Fees.
9.3 Payments are processed by third-party payment gateways / payment aggregators authorised by the Reserve Bank of India. We do not store your card, UPI PIN or net-banking credentials.
9.4 Fees are non-refundable except: (a) where a paid feature was not delivered due to Our fault; (b) duplicate or erroneous charges; or (c) as stated in Our Refund Policy [link] or required by law. Approved refunds will be processed to the original payment method within [7–10] working days.
9.5 Payments between Users (such as salary, rent, deposits, brokerage or service fees) are made directly between them. We do not collect, hold or guarantee these amounts and are not responsible for any default, dispute or fraud relating to them, unless a payment is expressly processed through the Platform under separate terms.
9.6 We may revise Fees prospectively. Revised Fees will not affect a plan already paid for during its current validity.
10. Personal Data and Privacy
10.1 We collect and process personal data in accordance with the DPDP Act, the rules thereunder, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent in force), and Our Privacy Policy, which forms part of these Terms.
10.2 Purpose. By creating a profile or submitting Content, you give free, specific, informed and unambiguous consent for Us to process your personal data to: (a) create and manage your Account; (b) match you with relevant Users using automated and AI tools; (c) share your profile or requirement, to the extent needed, with Employers or Service Partners you are matched with or choose to contact; (d) send you service communications and follow-ups; (e) prevent fraud and ensure safety; and (f) comply with law and lawful requests from authorities.
10.3 Sharing. Your contact details will be shared with an Employer or Service Partner only when you apply, express interest, or otherwise agree. We do not sell personal data.
10.4 Your rights. Subject to Applicable Laws, you may access a summary of your personal data, correct or update it, request erasure, withdraw consent, nominate another person, and raise a grievance. Withdrawal of consent does not affect processing done before withdrawal, and may mean that some or all Services become unavailable to you.
10.5 Retention. We keep personal data only as long as needed for the purposes above or as required by law. Under the Intermediary Rules, We may retain information relating to a deleted Account for at least 180 days for investigation purposes.
10.6 Recipients' duty. An Employer or Service Partner who receives Seeker data is an independent party responsible for its lawful use, security and deletion, and shall not use it for any purpose other than the one for which it was shared.
10.7 Security incidents. We follow reasonable security practices. If a personal data breach occurs, We will notify affected Users and authorities as required by law.
11. Communications and Consent to Contact
11.1 You consent to receive calls, SMS, emails, WhatsApp messages, push notifications and in-app messages from Us, Our authorised service providers and matched Users, relating to your Account, matches, applications, enquiries and follow-ups. This consent applies even if your number is registered on the National Do Not Call / DND registry, to the extent permitted by the TRAI Telecom Commercial Communications Customer Preference Regulations, 2018.
11.2 Promotional messages will be sent only with your separate opt-in, and you may opt out at any time through settings or by replying STOP (where supported). Transactional and service messages may continue while your Account is active.
11.3 Calls may be recorded for quality, training, fraud prevention and dispute resolution, with notice at the start of the call.
12. Intellectual Property
12.1 All trademarks, logos, trade names, software, AI models, databases, design and content on the Platform (excluding User Content) are owned by or licensed to My Hub Technologies Ltd. No right or licence is granted to you except the limited right to use the Platform under these Terms.
12.2 You retain ownership of your Content. You grant Us a non-exclusive, worldwide, royalty-free, sub-licensable (to Our service providers only) licence to host, store, reproduce, format, display, transmit and process your Content solely to operate, improve and promote the Platform. This licence ends when your Content is deleted, except for copies retained as required by law or in backups for a limited period.
12.3 We may use aggregated and anonymised data, which does not identify you, to improve Our matching models and services.
12.4 You shall not copy, modify, frame, reverse-engineer, decompile or create derivative works of the Platform or its software.
12.5 If you believe Content on the Platform infringes your intellectual property, write to the Grievance Officer (Clause 19) with details of the work and the infringing Content.
13. Third-Party Links and Services
The Platform may contain links to, or integrate with, third-party websites, payment gateways, maps, messaging and verification services. We do not control and are not responsible for their content, availability, privacy practices or terms. Your use of them is at your own risk and governed by their terms.
14. Suspension and Termination
14.1 We may suspend, restrict or terminate your Account or access, in whole or part, with or without notice, if: (a) you breach these Terms or Applicable Law; (b) We reasonably suspect fraud, misuse or a risk to other Users; (c) your Registration Data is false or unverifiable; (d) a court, regulator or law-enforcement agency directs Us; or (e) We discontinue the Platform or a service category.
14.2 Where reasonably practicable and lawful, We will tell you the reason for suspension and give you an opportunity to respond, as contemplated under the Intermediary Rules.
14.3 You may close your Account at any time from the Account settings or by writing to info@aavtar.com.
14.4 On termination, your right to use the Platform ends. Fees for unused paid periods are refundable only under Clause 9.4. Clauses that by their nature should survive (including Clauses 9.5, 10, 12, 15, 16, 21 and 24) will survive.
15. Your Indemnity
15.1 You agree to indemnify, defend and hold harmless My Hub Technologies Ltd, Aavtor.ai, and their directors, officers, employees and agents against all claims, losses, damages, penalties, liabilities and reasonable legal costs arising out of: (a) your Content; (b) your breach of these Terms; (c) your violation of any Applicable Law or third-party right; or (d) any agreement, transaction or dispute between you and another User.
15.2 We will notify you of any claim for which We seek indemnity, and you will cooperate in the defence. We may participate with Our own counsel at Our cost.
16. Limitation of Liability
16.1 We are an intermediary and are not liable for any third-party information, data or communication made available or hosted by Us, to the extent provided under Section 79 of the IT Act, 2000.
16.2 To the maximum extent permitted by law, We shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, opportunity, goodwill or data, arising out of or in connection with the Platform, even if advised of the possibility.
16.3 To the maximum extent permitted by law, Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Platform shall not exceed the lower of (a) the total Fees actually paid by you to Us in the twelve (12) months immediately preceding the event giving rise to the claim, and (b) INR [10,000]. If you have paid no Fees, Our total liability shall not exceed INR [1,000].
16.4 We are not liable for: (a) any act, omission, statement, listing, offer, payment or default of any User; (b) any employment, tenancy or service outcome; (c) any loss caused by your failure to verify information as required by Clause 8.4; or (d) delays or failures caused by events beyond Our reasonable control.
16.5 Nothing in these Terms limits liability that cannot be limited under Applicable Law, including liability for fraud or wilful misconduct by Us, or your statutory rights as a consumer.
17. Safety and Reporting Fraud
17.1 If you suspect a fake job, fake property, impersonation or any request for money, report it immediately using the in-app "Report" button or by writing to info@aavtar.com.
17.2 For cyber fraud, you may also call the National Cyber Crime Helpline 1930 or file a complaint at www.cybercrime.gov.in.
17.3 We cooperate with law-enforcement agencies and, on a lawful written order, will provide information within the time prescribed under Applicable Law (currently 72 hours under the Intermediary Rules).
18. Notices
18.1 Notices to Us must be in writing and sent to: My Hub Technologies Ltd, Plot 18, KA2 Towers, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana 500032, with a copy by email to info@aavtar.com.
18.2 We may send notices to you at the email address, mobile number or in-app inbox linked to your Account. Email notices are deemed received 24 hours after dispatch unless We receive a delivery-failure message.
19. Grievance Redressal
19.1 If you have any complaint or grievance regarding the Services, please write to us at info@aavtar.com. We shall make reasonable efforts to acknowledge and resolve such grievances in a timely manner.
19.2 We will acknowledge your complaint within 24 hours and resolve it within 15 days of receipt. Complaints requesting removal of content that exposes a person's private area, shows them in full or partial nudity or sexual act, or is an impersonation (including morphed images) will be acted on within 24 hours.
19.3 Your complaint should include your name, contact details, Account ID (if any), a description of the issue, the URL or listing concerned, and supporting documents.
19.4 If you are not satisfied with the resolution, you may appeal to the Grievance Appellate Committee constituted by the Government of India under the Intermediary Rules, approach the Data Protection Board of India for personal-data grievances once We have responded, or approach the appropriate Consumer Commission.
20. Governing Law
These Terms are governed by the laws of India.
21. Dispute Resolution
21.1 Amicable resolution. Any dispute arising out of or in connection with these Terms shall first be raised in writing with Us, and the parties shall try to resolve it in good faith within thirty (30) days.
21.2 Arbitration (business Users). For disputes with Employers, Businesses and Service Partners, and any other User who is not a consumer, unresolved disputes shall be referred to arbitration by a sole arbitrator appointed by mutual consent, failing which by the High Court for the State of Telangana under Section 11 of the Arbitration and Conciliation Act, 1996. The seat and venue shall be Hyderabad, the language English, and the award final and binding.
21.3 Courts. Subject to Clauses 21.2 and 21.4, the courts at Hyderabad, Telangana shall have exclusive jurisdiction.
21.4 Consumer rights preserved. Nothing in this Clause takes away the right of a User who is a "consumer" under the Consumer Protection Act, 2019 to approach the appropriate Consumer Commission, including where that Act permits filing where the consumer resides.
21.5 Either party may seek urgent interim relief from a competent court at any time.
22. Partnerships
We may enter into partnerships or tie-ups with other entities offering similar or allied services. Where a service is delivered by or with a partner, the partner's identity and any additional terms will be shown to you before you use that service. Your personal data will be shared with a partner only as set out in Clause 10 and Our Privacy Policy.
23. Changes to These Terms
23.1 We may update these Terms from time to time. The "Last updated" date will show the latest version.
23.2 For material changes, We will notify you by email, SMS or in-app notice at least fifteen (15) days before they take effect, except where a change is required by law or for security reasons. If you do not agree, you may close your Account before the effective date. Continued use after that date means you accept the updated Terms.
23.3 We will remind Users of these Terms, the Privacy Policy and the consequences of non-compliance at least once a year, as required under the Intermediary Rules.
24. General Provisions
24.1 Entire agreement. These Terms, the Privacy Policy, the Refund Policy and any category-specific terms form the entire agreement between you and Us regarding the Platform, and supersede all earlier understandings.
24.2 Order of precedence. If there is a conflict, category-specific terms prevail over these Terms for that category only; the Privacy Policy prevails on personal-data matters.
24.3 Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
24.4 Waiver. No failure or delay by Us in exercising any right is a waiver of that right.
24.5 Assignment. You may not assign or transfer your rights under these Terms. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets, with notice to you.
24.6 Force majeure. We are not liable for any failure or delay caused by events beyond Our reasonable control, including natural disasters, epidemics, war, riots, government action, internet or power failures, and cyber-attacks.
24.7 Relationship. Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship between you and Us.
24.8 Language. These Terms are drafted in English. Any translation is for convenience; the English version prevails.
24.9 Compliance. You will comply with all Applicable Laws in using the Platform.
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